Frequently Asked Questions
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thepreserve.agency
Your Digital Life. Safe. Forever.
Your Digital Questions, Answered.
It's normal to have questions about something as important as your digital life after you're gone.
We want everything to be clear so you can trust us. Here, we've answered the most common questions to give you peace of mind and help you understand how we Protect, Trust, and Last your digital heritage.
General Questions
1. What is "digital heritage" and why is it a problem?
Your digital heritage is everything you do online and on your devices: your precious family photos, videos, important emails, money records, online accounts (like social media, banking, streaming), all your electronic devices (phones, computers, tablets, external drives), and anything you've created digitally. The problem is, without a plan, all of this can disappear instantly if you pass away or can't manage things yourself. This leaves your family in a hard fight to get to your digital life, turning their sadness into long-term stress, and potentially losing priceless memories forever. We stop that.
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2. How is thepreserve.agency different from a lawyer or a regular tech repair service?
Lawyers help with legal wills, but they don't handle the tricky tech stuff to get into digital accounts. Regular tech repair services fix computer problems, but they don't focus on securing, organising, and making sure your whole digital life is safe for the long run if something unexpected happens. We are the only experts in the world focused just on this. We bridge the gap between legal plans and tech actions, making sure your digital world is safe and easy to get to for future generations.
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3. Who needs a Digital Heritage Concierge?
Anyone with an online life or electronic devices needs one. If you have photos on your phone, an email account, online banking, social media, or any digital papers, you have a digital heritage. Our services are for people, couples, families, and even businesses who want to avoid the heartbreak and confusion of a lost digital life and make sure their digital future is safe and accessible.
Our Services & Process
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4. What are your main services?
We offer two main services to fit your needs:​
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Digital Heritage Concierge: Our main service that carefully organises, secures, and keeps your digital safe zone protected all the time.
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Help Me Now!: An instant solution to your most pressing dangers in your digital world.​
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5. How much do I need to be involved in the process?
Our work is a very close, hands-on team effort. We'll guide you when you're needed to be an active part of it. You'll work directly with your dedicated Digital Concierge to find your digital assets, make choices, and set up solutions. We are here to help you; your being there makes sure everything is precise and private.
Security & Privacy
6. How do you keep my private information safe?
Your privacy is super important. We use top-level security including scrambling data (encryption) for all storage and communication. We only allow people to see data if they absolutely need to for their job. We are careful and discreet, and your Concierge will never look at your private information without your direct, on-screen permission and guidance. We are here to guide you, not to read your private files.
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7. What happens to my data after the service is done?
If you use our setup service without ongoing protection, we'll give you your finished documentation in safe, scrambled formats for you to keep. Then, we securely and permanently delete our copies, following our strict rules. For clients with ongoing protection, we keep your records safe with continuous, top-level security; with your permission.
Pricing & Investment
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8. Why do you call your services an "investment" instead of just a "cost"?
Our services are an investment in lasting peace of mind and the unbreakable safety of your digital life after you're gone. You're not just paying for a service; you're investing in stopping huge heartache, possible money loss, and permanent destruction of your digital life. The real cost of doing nothing is much higher than our fees. We make sure your digital heritage is safe, so your loved ones can grieve without added digital stress.
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9. Are there any hidden fees or extra costs?
Our service fees are clearly listed. However, your payment covers our expert service. Extra costs might apply for outside items (like specific hard drives, physical safes), software licenses (like special password programs, antivirus), or complicated projects (if your digital world is huge or very messy). All extra costs are clearly written in your Client Agreement before we start any work.
Contact & Next Steps
10. How do I get started?
The best way to start is through our Book page. Your first call with us is completely free. You can find more details on our Services page and Download page for resources.
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Don't let your digital life become a sad loss. Don't let your family face this hard digital fight.